At Your Service With a Global Support Network
Synova is deeply committed to customer satisfaction. As part of our commitment, we have organized a global customer support network composed of micro-machining centers (MMCs), subsidiaries and distributors. Our aim is to provide our customers with fast and high-quality after-sales services around the globe. Synova’s worldwide customer support services allow companies to lower their cost of ownership across the lifetime of their Synova system.
Installation
Commissioning
Warranty Extension
You can extend the warranty period by 12 or 24 months under favorable terms. All repairs and the necessary original parts are covered, excluding wear parts and optics parts.
Training
On-site Training
We offer individually dedicated training, which we can carry out at your production facility and on your own machine. As your employees develop their knowledge and skills, they will have a better understanding of your equipment and use it at its full potential.
Factory Training
Training courses can also be organized at our facilities covering program range from operation through maintenance and special dedicated requests.
Prevention
Maintenance
Our engineers team can carry out general maintenance service including all the recurring operations required to ensure optimum machine performance. All maintenance activities include laser alignment check, inspection of exposed machine parts, replacement of wear parts and functional tests. You can choose between different maintenance rates (3, 6, or 12 months maintenance).
Laser Optimization
Service
Field Service Engineers
Our qualified service technicians are at your service all over the world and can reach you quickly if required. Our engineers and technicians cover every field of activity; bringing you all their expertise and experience with Synova equipment. The service technicians can access technical support from the factory at any time. They identify faults, carry out repairs, measure, restore the machine and laser alignment geometry if required, ensure faster diagnostics and interventions.
Helpline
Benefit from the expertise of Synova Technicians by phone. Our HelpLine support is available to assist you worldwide. They are the first contact for any call in the event of problems or technical queries. Our specalists will answer your questions, track down and resolve problems, and identify the necessary spare parts.
Remote Service
Our remote service supplements the HelpLine and gives you even a faster and more effective assistance. Our technicians can work remotely on your equipment directly via internet allowing quick and precise remote diagnosis and thus avoiding in many cases a technician’s visit to your factory.
Relocation
You may need to move your Synova machine, from one floor to another or perhaps to a new factory site. We can take care of it; from preparing the move to the new location to the installation of the machine.
Material
Spare Parts
Synova keeps original spare parts and consumables in stock for you, delivered as quickly as possible. An experienced team from the spare parts department will deal with the identification and shipping of the spare parts which you require. All you have to do is to choose your preferred delivery method (Urgent, Express or Standard).